Using the service
StowMatch helps connect people who need storage with storage providers that may fit their move, timing, and space needs. The service is free to use. We use the details you give us, such as your contact information and move details, to help match you with providers.
By using the site, forms, phone, email, or other contact methods with StowMatch, you agree that we may share your request details with matched storage providers. You can learn more about what information we collect on our Privacy Policy.
- You must provide truthful, current information.
- You may use the service only for lawful purposes.
- You must be at least 18, or use the service with a parent or legal guardian.
What we are not
StowMatch is not a storage company, mover, warehouse, broker, insurer, or payment service. We do not store your goods, pick up your items, deliver containers, or set storage rates. We do not take financial account numbers as part of the matching request.
We are a free matching service. We pass along your request so providers can contact you about their services. Read our Disclaimer for more details about what StowMatch does and does not do.
- We do not own or operate storage facilities.
- We do not control provider availability in your area.
- We do not make contracts on behalf of providers.
No guarantees
We do not guarantee that you will be matched with a provider, that a provider will contact you, or that any provider will have space when you need it. We also do not guarantee prices, discounts, unit sizes, delivery dates, pickup dates, insurance options, or service quality. Any prices you see or hear are typical ranges, not quotes.
Before you book, verify all important details directly with the provider in writing. That includes price, fees, size, timing, access hours, cancellation rules, damage coverage, and what services are included.
- Provider terms control your rental or service agreement.
- Availability can change by date, season, and ZIP code.
- Written confirmation from the provider matters most.
Your responsibilities
You are responsible for reviewing provider terms before you agree to anything. Check the provider's written contract, charges, notice requirements, coverage options, and rules for packing, prohibited items, and access. If you have special needs, such as stairs, elevator access, or a tight delivery window, tell the provider clearly.
You are also responsible for protecting your own account information and devices, and for contacting us if you believe information you submitted was incorrect. If you have questions about these terms or the service, visit our Contact page.
- Do not submit false, misleading, or someone else's information without permission.
- Do not use the site in a way that harms the service or other users.
- Keep copies of quotes, emails, and signed agreements.
Changes
We may update these Terms of Use from time to time. When we do, the updated version will apply to future use of the service after it is posted on this site.
If you do not agree with the updated terms, do not use the service. If you continue to use StowMatch after changes are posted, that means you accept the updated terms.
Common questions
Does StowMatch store my belongings?
No. StowMatch does not store, move, or handle your goods. It is a free service that helps match you with storage providers.
What information do I submit?
You may submit contact information and move details so we can help match you with providers. We do not collect financial account numbers as part of the matching request.
Are prices on StowMatch guaranteed?
No. Prices are not guaranteed. Always confirm price, fees, size, and timing with the provider in writing before you book.
Who do I have a contract with?
Your contract is with the storage provider you choose, not with StowMatch.